Hayder Ali Kadhim Alfatlawi
Lecturer at Al-Tuff College University, Iraq; Candidate student at University of Karabuk (UNIKA), Turkey
Publications
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Research
IMPACT OF CURRICULUM STANDARDS SIX SIGMA IN IMPROVING THE QUALITY OF BANKING SERVICE: AN APPLIED STUDY OF A SAMPLE OF ISLAMIC BANKS IN IRAQ
Author(s): Hayder Ali Kadhim Alfatlawi* and Wasan Khifah Abdulridha Alsaedi
The research aimed to demonstrate the effect of using curriculum standards Six Sigma The dimensions combined (senior Leadership support, Feedback And measurement, continuous Improvement, Processes And systems, Human Resources) to improve quality service banking in Islamic banks in Iraq. To achieve the objectives of the study, a questionnaire was designed through Google Forms consisting of (48) items to collect primary data from the random study sample. The respondents were (39) individuals working in Iraqi Islamic banks. In light of this, data was collected and analyzed, and hypotheses were tested using the Statistical Package for Social Sciences (SPSS) program. V.23 and many statistical methods to achieve the objectives of the study and reach its results, including multiple linear regression analysis. The study reached several results, the most important of which is that there is a s.. Read More»